Guide
Questions to ask franchisees on validation calls
Talking to existing owners is the best way to test what you have read. Use these questions to keep calls focused.
By Editorial team ยท Reviewed
Validation calls are conversations with current and former franchisees, whose contact details appear in Item 20 of the FDD. Call more than the names the franchisor suggests.
About opening
- How did your actual opening costs compare with Item 7?
- How long did it take to open after signing?
- Was the training enough to run the business on day one?
About operations
- How many hours a week do you work now, and how has that changed?
- What is the hardest role to hire and keep?
- Which recurring fees feel worth it, and which do not?
About the relationship
- How does the franchisor respond when something goes wrong?
- Would you buy this franchise again?
Owners may share their own results voluntarily. Treat individual results as one data point, not a forecast for your business.